Do you love being at the center of it all - welcoming guests while helping bring events to life? As a Sales Coordinator, you’ll play a key role in both the member experience and event execution. You’ll be the first impression at the front desk while also supporting the sales team behind the scenes, ensuring events are detailed, organized, and set up for success. This is a dynamic role, ideal for someone who’s polished, detail-oriented, and thrives in a fast-paced, service-driven environment.
This position is scheduled Tuesday – Friday, 9:00 AM – 5:00 PM and Saturday, 10:00 AM – 4:00 PM, with flexibility based on events and business needs.
WHAT YOU'LL DO
- Sales Team Support
- Support the sales team in day-to-day operations
- Assist with detailing events, ensuring all client expectations are clearly outlined and executed
- Prepare and manage Banquet Event Orders (BEOs), ensuring accuracy and alignment across departments
- Enter event details into Tripleseat (BEO generation) and Jonas (billing) at the direction of the sales team, with the ability to complete standard fields independently
- Maintain organized, accurate, and up-to-date event files and systems
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Reservations & Private Dining Coordination
- Manage restaurant and event reservations with accuracy and attention to detail
- Own the private dining process from initial inquiry through BEO creation — including direct client communication, gathering event details, and coordinating with operations
- Ensure all reservations and private events are clearly documented, communicated, and executed
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- Front Desk & Member Experience
- Greet members and guests with a warm, professional, and polished presence
- Serve as the first point of contact for the club, creating a strong and lasting impression
- Answer phones and respond to inquiries in a timely, service-focused manner
- Consistently demonstrate the Wilderness Ridge Core Values by working Stronger Together with team members, maintaining a Can Do/Will Do attitude, delivering Exceptional Every Time service, and fostering a No Drama work environment.
- Embrace our True Service commitment by taking ownership of your attitude, recognizing that every detail matters to the customer, collaborating as a team, prioritizing customer happiness, and providing genuine, helpful, and friendly service in every interaction.
- Performs other duties as assigned.
WHAT YOU'LL BRING
- Previous experience in hospitality, sales support, or administrative coordination preferred
- Strong organizational skills with high attention to detail
- Excellent communication skills—both written and verbal
- Ability to manage multiple priorities in a fast-paced environment
- Professional, positive, and team-oriented mindset
- Use of standard office equipment including computer, phone systems, and printers
- Utilization of club systems for reservations, event management, and BEO execution
- Microsoft Office Suites
- Canva, Open Table, TripleSeat, JONAS experience preferred
KemperSports is an Equal Opportunity Employer.